EZ Movers

Gilberto and Terry showed up with attitude telling me it was going to cost $1200 to move my 1 bedroom apartment and 5-6 hours. They laughed at me when I said it wouldn't take that long. I stated if you don't want to do the job then leave and they did. Called David the owner to report what happened and he argued with me that I showed have called him to give them a chance to fix it. It was moving day. My partner and I got it done. Kept my $150 deposit so really think if this is the company you want to use.

Move size: 1 Bedroom Home Service cost: $150

We recently got married and I would have to move to Tempe now. EZ Movers sent a representative to our location for a free in home estimate. If you are local, this is something that is definitely required. I can understand why people have influx in cost. The items should always be looked at either via pictures, face time or onsite estimate. I was quoted 3300 moving a fairly furnished two bedroom. The quote was spot on plus or minus a few extra bucks for materials. The furniture got delivered quicker than anticipated and quoted, we received all our items. The reason why it is rated 4 not 5 is because we received a few dishes that were broken that I packed. Not sure why, but it was not expensive items either. If the move was overall perfect then yes a 5 star would be granted. What's perfect these days? I would use them again.

Service cost: $3300

DO NOT USE THIS COMPANY!!  I had  a lot damage done, and damage done to items that are old and handed down through generations that can not be replaced.  I know how to pack and my boxes were so damaged that items inside were in peices.  I had a 100 year old Hoosier Cabinet damaged as they moved it in the house.  Furniture was dented and scratched.  Items were not wrapped in blankets when they came off the truck as they were supposed to be.  I have had teenagers move me with no damage done.  When I filed a complaint and sent pictures, I was told there was nothing that they could do.  If you value your belongings, DO NOT USE THIS COMPANY!

Service cost: $1200

I used EZ Movers due to being quoted the lowest rate out if all of the moving companies I solicited out to for my move which we just finished. I don't even know where to begin. I absolutely hate this company and their services! Their moving crew was absolutely rude to my husband on the day of pickup and they were rude on the day of delivery. They rushed us to sign off on the final move because they were ready to leave. They left all of their trash in our garage because they told us their pay would be docked if they haul it away. Some of our items were missing. (I'm filing the claim tomorrow). Items that could have fitted in a box were counted as a single item. This increased my overall item count. The final cost of my move was increased by more than $500 which completely eliminated any "discounts" I was given. They lost precious items my husband and I received when we were married more than 10 years ago. I hate this company and their practices. DO NOT USE THEM!! They have no empathy for us as a customer. I could go on but it just upsets me more. I would not recommend them EVER! I called and left a message with the claims person and did not receive a call back. Instead I got an email and was advised conversation from now on has to be done in writing.  I am utterly appalled at the level of service I received. I was told by Voltaire he would be my single point of contact and that he would take care of everything. I wish I would have read these reviews first. I cannot advise how disappointed I am in this company. I will be reporting them to the BBB and I will go on ever website I can and advise everyone NOT TO USE THIS COMPANY AND NOT BE FOOLED BY THE DISCOUNTS BECAUSE THERE REALLY ISN'T ANY!

Service cost: $4000

My first experience with a moving company. Definitely my last. They charged me $1000.00 over the estimate (I will agree I was prepared to pay more since it was an estimate but that was a huge difference. The movers (they send TWO) took 4 hours to load the truck. They were professional, but basically just say, sign here, sign here, No dont' worry, just sign here ect. They were suppose to deliver on Friday then called that morning to say their truck broke down and maybe they would deliver Sat. I really was fine with that, I understand things can happen. The drivers came Sat morning, and again very professional. The foot board to the bed in my Master bedroom was seriously gouged. I showed the driver and both him and I took pictures. I asked him if there was anything else I needed to do at that time, he said no he would send them the pictures and that you have 30 days to file complaints and to wait and check everything else. Yea, that's not true. It only took me three days to unpack and I was missing three boxes and an corner CD rack. I called the company and spoke with Natalia who said, no problem we will send you a form to complete and you just send it back. I explained one box had all my plates, and it was important to me to get that box. She said she would call the driver and see if it was still on the truck. Never heard back from her, had to email twice more before she replied and then she said I would hear from her the following week. Which I did not but I recieved a letter in the mail from the company and it states:  NO dcoumentation of damage (footboard of bed) was noted anywhere on job paperwork. Theyfore they are not liable for the claim.  3 missing boxes: Not notated/Scanned out (whatever the heck that means) and therefor are not liable for the claim.  So basiclaly they LOST three of my boxes and 3 weeks later still cannot account for them, and basically have washed their hands of my case.   I'll be honest, the footboard and cd rack I could have over looked BUT two of those 3 boxes held important items and this company simple does not care. I am very dissapointed in the whole situation. The company that hired me, asked if I could recommend this mover since they recently hired two other employees that need to be moved. I said absolutely not. .

Service cost: $2828

Do not solicit this company..I repeat do not solicit this company. Pay more with other companies because at least u will be sure to have everything you moved, all to be returned back to you. I'm missing whole totes and boxes of items I.E. My h.S grad diploma as well as my b.A. Degree certificate, h/s/ year book. (shaking my head) my son's middle school diploma is missing as well as his h.S. Diploma which is only valuable to us. Not to mention the many other things missing, lies told, extra monies charged that was not discussed along with my remaining balance kept by the company. Totally dissatisfied!

Service cost: $2080

When my items where first packed up and on the truck, I tipped the driver what I thought was a reasonable amount($60 for a 45 min job). He counted it right in front of me and told me it was not enough. I was very embarrassed and taken aback by his rudeness. I was originally told when I booked that the truck would show up 3-5 business days to my move in date, 4/7. The truck finally came on 4/21. Unacceptable. However these guys where nice and did not question my $90 tip. BUT I am missing items and some of my favorite glass pieces are shattered beyond repair and some boxes where absolutely crushed.

Move size: 2 Bedroom Home Service cost: $1800

I recently used EZ Movers to move about 12 pieces of furniture from Memphis to Atlanta. I was sent a quote that stated, "The rate per cubft will include loading, unloading, padding, disassembly, reassembly, transportation, and full value protection (with option of limited liability). For your convenience there will be no additional charge for flights of stairs (three story maximum) at origin or destination. Make sure that all your belongings are packed in appropriate boxes for safe handling."

There was no mention of a 75 ft distance for loading or unloading. I was charged an extra $150 or both ends for my move plus an additional $55 for packing up my furniture. My furniture which was picked-up a day earlier than I was told, arrived a day later than it was suppose to. The driver bullied me into paying the extra fees. He purposely parked away from my condo so he could charge me extra for the delivery. There were 5 parking spots open where he could have easily parked the truck to unload to my condo. He was rude and unaccommodating. My move cost me over $300 more than I was quoted.

As you can see from the pictures the truck could have been parked by my condo but the driver decided to park away from the entrance to charge me more. Again he bullied me into paying the extra fees with threats of unloading the furniture (only about 13 pieces) in the parking lot.

I do not recommend anyone using EZ Movers out of Chicago, Ill.

Move size: Partial Move Service cost: $1253

I'd give half a star to no star if it was an option.

Let me also start off by warning everyone to stay away from BRIAN. He's not a terrible guy, he’s actually really friendly and appears helpful at first, but as soon as the sale is done, if you need any assistance, he’s gone with the wind. He's clearly peddling a service he knows is terrible. Shame on you Brian, shame on you.

FYI - my complaint review magically wouldn’t post on their website of lies. Their website advertises hey have 5-star rating. Ummm….. NOT according to the BBB or yelp. Their BBB ratings are 2 stars, still over extending kindness where it isn’t due.

To start; I was rushed to sign everything on the movers’ useless tablet from the get go. I should’ve taken it as a sign right then and there. It kept shutting down and erroring out, resetting itself. The screen was so messed up I couldn't read a thing. In fact, it took so long we went into overtime. However; because I signed, when I found the HUGE gashes in the hardwood flooring, my claim was denied. With extremely arrogant and couldn't care less attitude. ZERO Customer Service applied.

They caused a huge gash because the team ignored my requests. I asked for them to use all 4 guys to lift the furniture that caused the gashes in the wood because it is extremely heavy and go out the double doors to allow more room. They blatantly ignored me, used 2 guys and decided to attempt to showoff and squeeze through a single door and down an extremely narrow hallway. And because they were so far behind in time, we were rushed out the door.

I bought the team lunch and traveled out of my way to hand them a cash tip because they said they weren't confident they'd get it through the company itself if I put it on my credit card. That should've been another red flag right there.

The response I received was: We spoke to our movers and they denied having ever caused any scratched. We reviewed the images of the scratches, and they are short scratches which are not common when dragging something across the floor. This would cause long, deep scratches. Considering all information revirewed, we must respectfully maintain our position on this matter and deny liability for he alleged damages.

ME: Of course, they're going to say that, because I'm sure they would be responsible for some of the bill, right? It would make short deep scratches if they continued to try to pick it up by teeter tottering it without protection. Which is exactly what they did.

I am so beyond disappointed in this company; professionalism from the movers and lack of Customer Service from the "Customer Relations" Team.

Movers Unprofessionalism
• 2 were jumping out to scare one another, playing around, and killing time, at the risk of dropping my belongings.
• While another was making advances at my sister and I (like waiters do for bigger tips), then rudely asked me outright if I tip well.
• In addition; many times, I only saw 2 working while 2 just sat around the truck

Recommendation to ALL: Stay away, but if for any reason you move forward with this bs service; make sure ALL EZ Movers equipment and tablets are working properly before signing anything. Even if that makes the lead mover return to the main office to get proper equipment. Make sure to view and take pictures of everything in the house/apartment before moving to the next location and before you sign anything. Never sign anything if you can't read it, good faith gets you nowhere here.

My return business will not be expected.

Move size: 2 Bedroom Home Service cost: $1300

If I could give this rating a cero star I would. DO NOT use them! Not only were they weeks late but I had to call to follow up on everything from the actual date of my pickup which they’re supposed to contact you 24hrs before. They came on the last day of my spread and I only found out the evening before because I called the driver multiple times. In that same call I found out that they had to rent a small shuttle for my move and charge me close to $500 for it. Aside from that they were extremely late the day of pickup and my building has strict policies for moving time so that was a huge stress adder. My contact person Maryam forgot about me the moment she took my card # and I was barely ever able to get in touch with her again! DO NOT PAY with your debit card and make the same mistake that I did! Then they arrived 1 week last the 10 day window they have by contract AND completely DESTROYED my stuff! I’m talking bad! Broke my $500 lamp, broke wall mirrors, my work desk, night stands, tv stand- I just couldn’t believe it! I’ve called to speak to a manager a couple of times and they send you to this guy Steve who is the most dismissive, disrespect and negligent person I’ve dealt with! He made me cry the first time we were on the phone just by the way he talked to me. He should be FIREd immediately if he’s really managing this company because no wonder they have terrible reviews! I have emailed customer relations and filed a complain about a week ago and no one has contacted me about it. I am beyond frustrated and wouldn’t want anyone else to go through the same experience.

Move size: 1 Bedroom Home Service cost: $2000